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Help & Frequently Asked Questions
Website & My Account
- How do I create a website account?
- You can easily register with our website on the register page, as well as create an account during the online ordering process.
- How can I update my account information?
- You can manage your Account info from the My Account page. Or alternatively, send an email with the changes required to firstname.lastname@example.org
- Is it possible to place an order as a guest during checkout?
- Creating an account with us is secure and does allows you to view previous orders, and track order information. However we do offer the "checkout as a guest " option when ordering online.
- I have forgotten my account password?
- You can "self-reset" your password from the My Account page. Your username will be your email address.
- I have ordered from you before, but cannot login to my account?
- It may be your last order was "Checkout as Guest, rather than creating an account with our website. You can try a "Self-Reset" of password from the My Account page to confirm if an account exists, or please contact us and we will confirm for you.
- What ways can I order your products?
- The easiest way to find our products and order is right here through our secure website, where you will get our lowest prices and may qualify for Free Delivery or any applicable Free Gift offers. You can also phone or email through your order to email@example.com.
- How can I return a product / order?
- First of all, please make contact with us via telephone, or live support. You have the right to cancel your order within 14 working days from date of delivery. Once this is established, you can return your item (with order number / order details) to:
UK Safety Store
unit a & b landport road
Once we have received your returned items we will process your refund.
- What is your money back guarantee?
- If for any reason you are not happy we can arrange a return refund or replacement product within 14 days of delivery. To initiate a refund or replacement, please have your order number to hand and contact our customer service team on firstname.lastname@example.org or 01902 500 200.
- How do I request a copy of a VAT Invoice?
- Once your order has been confirmed by our processing team, you will be emailed an order VAT Invoice (note: it can take > 2 hours after order placement during business working hours). If you do not receive this or need another copy simply contact our customer service team on email@example.com or 01902 500 200 and we will get another copy sent out to you.
- How do I get my free Amazon voucher?
- Our Amazon voucher offer is for online orders only. If you have a qualifying order, you will be presented with a link to add this to your order on our CART and CHECKOUT pages. If you do not add this to your order do not worry, please contact our customer service team on firstname.lastname@example.org or 01902 500 200 and we will organise for any applicable offers to be added to your order.
- My order arrived but did not contain a gift voucher?
- Our Gift vouchers are sent out separately than your order goods. Vouchers will typically be processed and emailed to you within 1-2 weeks post order date. If you have not received an applicable gift offer after 2-3 weeks post order, please contact our customer service team on email@example.com or 01902 500 200.
- I want to order in bulk, how do I do this?
- We offer bulk (tier pricing) specials on most of our product pages on this site. By ordering online you will also qualify for any applicable Free Delivery and Gift offers.
- How can I track my order?
- We send regular order updates to the email address used for ordering. These will notify you of the processing and shipping dispatch status of your order. You can also log into My Account to view these.
We are unable to track First Class Royal Mail items once they have left our premises, however we can if your order was sent via our Courier service. For more information about your order status, please contact our customer service team on firstname.lastname@example.org or 01902 500 200
- How quick will my order arrive
- Most of the products in our online catalogue are in-stock and usually available to ship the same business working day (if ordered before 3pm). For many of our customers they can receive the items next day. For items ordered in bulk or for customised products (such as those containing your printed LOGO) times may vary, but are typically 3-5 days. Please contact our staff prior to ordering if you would like to receive a more accurate estimate. Note: Your selected delivery service will affect delivery times of your order.
- What are your delivery costs?
- Please see our delivery options on our delivery page
- Do you offer next day delivery
- Yes, when orders are processed before 3pm and Next Day Delivery service has been selected. If after 3pm we can often accommodate Next Day Delivery but its best to contact us first if your order is urgent.
- Do you deliver outside of the UK
- We can, however our website is designed to cater for the UK sector. If you require a special order outside of the UK please contact us on email@example.com or 01902 500 200
- Can I get a saturday delivery
- Yes. It does have an additional surcharge associated with the courier service. See the our delivery page for more details.
- Can I pay on Account?
- Yes. To pay on account, please process your order through our website. At the Checkout select the "Pay by Invoice" payment option, and enter in a reference number for your order. If you do not have an existing account you can enter "NEWACCOUNT" into this field. Once your order and details have been logged, our staff will be in contact regarding your application. Opening Accounts are subject to the customer’s Credit Status so you may be asked to fill in any necessary forms.
If you are not ready to place an order, you can also contact us through our Live Chat system, or 01902500200 or at firstname.lastname@example.org and request "Opening an Account" forms. Please note that company policy is that all first orders are paid via a credit credit card. If this is not an option for you then please speak to one of our team. If you have any queries please feel free to contact us.
- Can I pay through Paypal?
- Yes. Select the Paypal Payment option during Checkout and you will be re-directed to Paypal's secure payment servers to make payment for your order.
- Is ordering through your website secure?
- We treat our customers privacy and security with the upmost care and concern. We use 256 bit industry enhanced SSL security for our site and servers as well as offer secure payment transactions through Sagepay and Paypal secure payment servers.
- Are your prices inclusive of VAT?
- Our product pages display the price both with and without VAT. VAT calculations are also clearly displayed on the CART and CHECKOUT pages.
- I am from a School or Trade Organisation, am I able to order from you?
- Yes we offer bulk (tier pricing) specials on most of our product pages on our website and offer PAY ON ACCOUNT facilities to those qualifying.
For further information how to setup a Trade Account please contact us on email@example.com or 01902 500 200.
- What is "Pay by Amazon" payment method and is it secure?
- Amazon Pay is a secure payment service that lets you use the payment methods and addresses already associated with your Amazon account to make payments for goods or services on third-party websites. Your payment information is secure and not disclosed to the UK Safety Store.
- I have ordered a CUSTOM LOGO sign, how do I send my logo to you?
- After placing your order, please email through your logo (with your order name/number) to firstname.lastname@example.org. Our designers will prepare your artwork and send this to you for confirmation before printing.
- I want to customise a Sign product, how do I know it will be right?
- For all customised products, firstly we prepare artwork and will then email this to you for your confirmation. We will not print customised products until you have confirmed the design.
- How long do custom printed Signs take to arrive
- Our turnaround is typically 3-5 days. Once your order has been placed with your instructions, (sign design or business logo emailed through to us) our designers will get to work preparing the artwork. This will always be emailed to you for confirmation before going to print. Signs are then printed and dispatched via your selected delivery service. The quicker we get artwork confirmed reduces the time it takes to get the signs to you.
- I cannot find a product I am looking for, what do I do?
- Please try to use our Live Chat service, or make contact with our sales team on email@example.com or 01902 500 200 to help you find the product.