Help & Frequently Asked Questions

Contact Us

Contact Us

Payments

Payment Help & FAQ

Delivery

Delivery Help & FAQ

Returns

Returns Help & FAQ

Your Account

Your Account Help & FAQ

Reward Points

Reward Points Help & FAQ

Reset Password

Help Resetting Password

FAQ's

My Account

How can I reset my password?

You are able to reset your password using our Lost Password tool. Check any junk folders if you dont get the mail within a few minutes. Any problems please use our live chat service or give us a call.

I have not received my order or other emails yet?

Order emails may take a few minutes to arrive after ordering. Please make sure to check any junk folders in case your email program has moved our mails there. Any problems please use our live chat service or give us a call.

How do I create a website account?

You can register on our website on the create account page or create an account as part of the checkout process.

How do I create a Trade Account?

Register as a customer on our create account page. You will automatically qualify for Tier/Bulk pricing discounts when shopping online and can pay by Pro-Forma invoice at Checkout (as well as our other payment methods). Companies can also apply for 30 days credit to pay on Account. See our Payment page for more info.

How can I update my account information?

Login to your account on this site (resetting your password if needed to login), and adjust your preferences and information using the My Account menu. If you wish to remove your account information please get in touch using our live chat service, email, or a phone call.

Payment

Can I have 30 days credit to pay my Invoice?

Regular customers are able to sign up for a Credit Account where you will get 30 days credit account facilities. More information can be found on our Payment page

Can you send me a pro-forma Invoice

You can choose to Pay by Pro-forma Invoice by selecting this method at Checkout. We will send you a pro forma with instructions how to send us the funds so we can then dispatch your order. More information can be found on our Payment page

Do you price match?

We monitor prices weekly to provide the most competitive sign prices online. Manage to find it cheaper and we will match it.

Do you offer Trade prices?

Yes - our catalogue has advanced Quantity Discount pricing for those looking to purchase in bulk. We also offer a price match policy and your order earns Reward Points (credit for you to spend on future purchases or exchange for Gift Vouchers).

How can I download my VAT invoice?

Order information including VAT Invoices are available through your customer account. If you purchased as a guest please contact customer services via live chat, phone or email, and they will be able to resend an Invoice to you via email.

Delivery

Can I get Next Day delivery?

Yes. We offer Free Delivery (Royal Mail First Class) to Mainland UK and you can select the faster Next Day service at Checkout.

Can you deliver outside the UK?

We currently delivery to the following locations On request yes we can delivery elsewhere. Please make contact with our customer services who can assist with your enquiry.

Can you remove your branding and invoice?

Yes. We often sell to Sign resellers and other companies wanting to go direct to their customers. Please include your request for this in the order comments box at Checkout.

How can I track my Delivery

You will receive emails updating the status of your order. Once shipped a Courier link will be available in your order confirmation as well as customer account. Unfortunatly we are unable to track lower value packages sent with the Royal Mail First Class service.

Do you offer Free Delivery?

Yes - no matter the order value you can always get Free Delivery when shopping through our website. This is typically a 1-3 day service. Upgrade to Next Day delivery at Checkout if you need it quick.

Returns

How can I report a damaged item?

Please see our Returns page for how to report a damaged in transit item.

How can I return an item or order?

Please see our Returns page for how to return products to us.

I have a missing item from my order

In the event of a missing item in your order, please contact our customer service team on Live Chat, email or by Telephone. We will need a few order details and will try to get this resolved quickly for you.

Customised Products

How can I send you my Artwork/Logo?

You are able to upload Artwork for customised products on the product page when ordering. You can also email through your artwork after placing an order (remember to include your order number in the email). See our Contact page for more details

How long do Custom printed products take?

Custom printed products can be ready in just a couple of days. We do need your order logged with us and your Logo/Artwork in a good resolution as part of your order. We always provide a final proof before going to print and request you check this for confirmation. We then print and ship. Any longer delays are usually to do with artwork or confirmation of the final proof.

Do you provide a design service?

Yes. We can add your logo to sign products, print your own Artwork file, or help design a Sign / Poster / Banner to your requirements. Once a sign concept is confirmed we are able to price for the design service.

Can I proof my Artwork before printing?

Yes always! Its important you get what your expecting and we get it right for you, so we request confirmation on a final design all custom printed products. This will be emailed to your address used when ordering.

Reward Points

How do I earn Reward Points?

Earning Reward Points is easy, and it happens automatically when you purchase products online with us. Read more about our Reward program.

How do I exchange my points for a Gift Voucher?

Simply let us know your current points balance and what Voucher you would like to receive. Our customer service team will sort it for you. Vouchers are emailed to you a few days after request. Further info is on our Rewards program page.

Will my points expire?

Points stay valid for 90 days from when they are awarded to your account.