Frequently Asked Questions
Payment FAQ's
Can I pay by Pro Forma Invoice?
You can choose to Pay by Pro-Forma Invoice at Checkout. We will send you an Invoice with instructions for payment. Please note orders are not processed until payment has been received. Further information can be found on our delivery page
Issues placing an order by Card?
Sometimes paying by card online doesn't go to plan. If you encounter issues, an option is to select the "Pro-Forma Invoice" payment method at Checkout. Your order will be logged and our customer service team can organise payment via Bank Transfer or send you a secure payment link to pay online at your convenience.
How can I get a Credit Account?
Regular shoppers with us are able to apply for a Credit Account where you can get 30 days credit account facilities. Further information on Credit Facilities and how to apply can be found on our payment page
Do you store any Credit Card information?
No we do not store Credit or Debit Card details on our servers or databases. Payments get processed securely on our payment provider's (Opayo, PayPal and SumUp) servers.
Delivery FAQ's
Is there Next Day Delivery?
We offer Free Delivery (over £10) (Royal Mail First Class) to Mainland UK, as well as a faster "Next Working Day" service if orders are placed before 3pm. Further information on this can be found on our delivery page.
How can I track my delivery?
We send shipment notifications when orders are dispatched, containing a tracking reference. If you are unable to track your package sucessfully on the couriers website, please get use our live chat or see ways to contact us , and our team will be happy to track and update your parcels location for you.
Can you ship outside the UK?
We are able to ship outside of the UK, however this is currently not available online. Please contact customer services and we will try to help with an international order.
My order has arrived damaged?
If your order has arrived damaged due to transit, please use our Live Chat or see other ways to contact us, where our support team will help organise replacement products be sent as a priority for you.
Can you deliver on a Saturday?
We can arrange with our couriers for a Saturday delivery, although there are additional fees to pay for this service. Please note this service is unavailable for some postcodes so best to contact us, where our customer service team can help.
Can I collect my order?
Our printing factory is located in Wolverhampton (Midlands), and during Checkout there is the option to select "Order Collection". Please contact us prior to ordering so we can provide an accurate time for depending on the products you require.
Order FAQ's
Can I have an Invoice for my Order?
Order information including VAT Invoices are available in our website's My Account section, or if you placed a guest order please contact customer services and we will send a copy of the Invoice to you by email.
How do I change my Order's details?
If you placed an order with us and need to change email, shipping, or other orders details; Please contact customer services where we will action your requests for you.
Custom Printed Product FAQ's
Can you print a Custom Sign design?
Yes, its what we do! Let us know what you need by using our Live Chat or email, and our team are here to help with materials or other questions you may have and can provide a quote for your bespoke sign.
Can I see the design before I place an order?
Custom Sign orders include free graphic design support, where our designers work with you post-order to create your sign design as you require. Orders can be placed using Credit/Debit Cards or on Invoice. In cases where required, we can provide an indication of your signs design before purchasing. Please contact us for more information.
What are your Artwork costs?
We offer FREE Graphic Design support with all custom printed sign orders. Our designers will work with your artwork, or brief, and always send a print-proof through for confirmation of the design. We offer artwork revisions where needed (under our fair use policy).
How long will Custom Printed Signs take to arrive?
Once an order for custom signs is placed, our designers work with you to prepare your signs artwork. We always send a print-proof of this design by email, and require your agreement before we proceed to print. Once artwork has been confirmed, it typically takes 2-3 business days to process, with Custom Sign orders being dispatched FREE on a "next working day" courier service.
How can I send you my Logo/Artwork?
Please see our contacts page, where you can send an email with your order or reference number, attaching files with your submission. In rare cases where artwork files are very large we may suggest dropbox or a similar service to get them to us. Either way, customer services will help support your order enquiry.
My Account FAQ's
How can I reset my password?
Website customers (not guest orders) can reset your password using the Lost Password page. Please submit using the email on your website account, (checking any junk folders if you dont get the mail within a few minutes). If you have any problems using the password reset service, please use our live chat service or contact us.
Can I get a Trade Account?
We specialise in bulk/trade orders, with our bulk pricing discounts being available to all customers from each product page. Simply register as a customer on our create account page and shop - you will automatically qualify for applicable discounts when shopping online, selecting Pro-Forma Invoice and other payment methods during Checkout. Companies who wish to shop regularly can also apply for 30 days credit facilities.
How can I update my account information?
If you have a website customer account, you can adjust your preferences and information from within the My Account menu. If you need assistance to amend or remove account information, please get in touch where our customer service team will be happy to help.
What is the difference between a Guest and website Account?
With a guest account, you can checkout and place orders on our site. Creating a website account with us brings additional benefits; such as viewing your order history, managing addresses, viewing support tickets, duplicating orders, and any promotions that are currently active (eg reward points, discount voucher codes etc).
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