Shipping & Delivery

We want your products to get to your fast, and in the same new condition that they left the UK Safety Store
We utilise the Royal Mail's First Class delivery service and for larger/heavier products or Express Delivery Services we use a Courier service.

For orders under £20 in value, a shipping fee of £1.45 will apply and be sent using Royal Mails First Class Recorded delivery service, which typically takes anywhere between 1-5 days. In addition to this, we offer a £4.45 "Express Service" Courier Delivery option with next business day delivery (Monday to Friday). This is available for all order values.

We offer FREE DELIVERY on all orders over the value of £20.00, after any discounts. Items qualifying for this delivery option will be sent using Royal Mails First Class Recorded delivery service which typically takes between 1-5 working days.

Orders to the Channel Islands and Northern Ireland are subject to a delivery charge of £15 plus VAT to cover courier costs.

Stock items are dispatched the same day or next working day if ordered before 3pm.

Returns & Replacements

If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days from date of delivery for a credit or refund. For full guidance on our Money Back Guarantee, please visit our Terms & Conditions page.

Privacy & Security

We treat our customers privacy and security with the upmost care and concern. We use 256 bit industry enhanced SSL security for our site and servers as well as offer secure payment transactions through Sagepay, Paypal and Google Wallet's payment servers.

Full details of our Privacy Policy are located here.

Ordering

Orders can be placed through our website, via telephone on 01902 500 200 or via email to sales@uksafetystore.com

Should you encounter any issues whilst trying to place an order with us, please do not hesitate to contact us.

Payment, Pricing & Promotions

The UK Safety Store's secure online ordering offers a range of payment options, to allow you the easiest way to obtain high quality safety signs and equipment as easily as possible.

Pay by Account

The UK Safety Store offers credit terms to new and established organisations, meaning your orders can be easily placed with just using an "Order Number". During the checkout process, assign an "Order Number" to your order, and checkout with a few clicks. If you would like to find out more or apply for a Credit Account with the UK Safety Store, please log your order using this method. Our staff will contact you during order processing to establish a credit account with the UK Safety Store and your organisation.

Credit Card

The UK Safety Store offer secure Credit Card payment processing via our partner, Sagepay (formally Protx). If you choose this payment option during the ordering process, you will be taken to Sagepay's secure servers for final payment processing.

Sagepay accepts a wide range of card payments, including:

  • Visa Credit
  • Visa Debit
  • Visa Delta
  • Mastercard
  • American Express
  • Maestro

Amazon Payments, PayPal & Google Wallet

For our customers who have Amazon and PayPal accounts, or those with a Credit/Debit card who are wishing to utilise these payment options, you will can pay with your Amazon account through our website, or be taken to PayPal's secure servers for secure payment processing.

Product Pricing

We offer a range of our products with a tier pricing structure (or commonly referred to as Bulk Pricing), meaning in return for placing your multiple product orders with the UK Safety Store, you receive some of the most competitive prices available.

The UK Safety Store reserves the right to amend, cancel or change any price promotions we have on our website at any time.

Sign Price Promise

The UK Safety Store Sign Price Promise applies before you make a purchase, and for up to 7 days following your purchase from us. We guarantee to beat or match any UK Safety Sign suppliers prices.The following conditions apply:

  • Our Price Promise in only available on Safety Signs in rigid plastic, self adhesive, self adhesive rigid plastic and photoluminescent signs. All other products on our site are excluded from this promise.
  • The competitions sign products must be new and identical in design and specification to the product range of the uksafetystore.com.
  • Auctions sites are excluded from the price promise.
  • The uksafetystore.com must be able to verify the competitions prices before agreeing the discount.
  • The Price Promise will applies for up to 7 days following a purchase with us.

If you have any questions, or would like to challenge one of our prices, please email challenge@uksafetystore.com . Please Note: The www.uksafetystore.com website reserves the right to remove our price promise at any time.

Viewing Orders

Order information can be viewed at any stage by visiting the "My Account" section of our website.

Updating Account Information

As with viewing your previous "Order Information", your Account Details can be viewed or modified at any stage by visiting the "My Account" section of our website. Should you have any issues whilst managing your account, please do not hesitate to contact us.

Public Sector & Trade Orders

We supply many Schools, Councils and Public Sector organisations, as well as supply products in bulk to many organisations, and sign and safety companies. We always welcome new trade enquiries and are happy to offer Credit facilities to companies meeting our payment criteria.

The UK Safety Store offers credit terms to new and established organisations, meaning your orders can be easily placed with just using an "Order Number". During the checkout process, assign an "Order Number" to your order, and checkout with a few clicks. If you would like to find out more or apply for a Credit Account with the UK Safety Store, please log your order using this method. Our staff will contact you during order processing to establish a credit account with the UK Safety Store and your organisation

We offer a range of our products with a tier pricing structure (or commonly referred to as Bulk Pricing), meaning in return for placing your multiple product orders with the UK Safety Store, you receive some of the most competitive prices available.